Support

Support URL: https://www.lifecorpjourney.top/yiyee/support
Contact Email: starcatservice9527@gmail.com
Privacy Policy: https://www.lifecorpjourney.top/yiyee/privacy

If you encounter issues, find a bug, want to share suggestions, or have questions about in-app purchases, you can contact us on this page. For faster troubleshooting, we recommend emailing us and including the information listed below.

1. Contact

Email: starcatservice9527@gmail.com
Response time: typically within 24–48 hours (may be longer on holidays)

2. FAQ

2.1 In-App Purchases

Q: How do I restore purchases?

A: In the App, open the purchase/credits screen and tap “Restore Purchases”. If it still doesn’t work, email us with your device model, iOS version, app version, purchase time, and (if available) a screenshot of the purchase.

Q: How do I request a refund?

A: Refunds are handled by Apple. You can request a refund at https://reportaproblem.apple.com/ following Apple’s process (subject to Apple’s decision).

2.2 Sync & Data (If You Use Sync)

Q: Sync isn’t working. What should I do?

A: Try the following steps:

Confirm your network connection is working;
Confirm you are signed in to the same account (if applicable);
Restart the App;
If it still doesn’t work, email us the time it happened, steps to reproduce, and screenshots/screen recordings at starcatservice9527@gmail.com.

Q: Can I recover deleted notes?

A: If the App provides a trash bin or version history, try restoring from there. Otherwise, deletions are usually not recoverable. You can email us to confirm whether recovery is possible (depending on the actual implementation).

2.3 Voice Features (If You Use Voice)

Q: Speech-to-text fails or is inaccurate. What should I do?

A: Make sure microphone permission is enabled and your network is stable, and record in a quiet environment. If it keeps failing, email us the time it happened, audio duration, device model, iOS version, and app version (screenshots/screen recordings are helpful).

3. What to Include in Your Report

For faster troubleshooting, please include:

Device model (e.g., iPhone 15 Pro) and iOS version
App version
Time of the issue and steps to reproduce
Screenshots/screen recordings (if applicable)
Whether you are signed in (if applicable) and whether sync/voice features are enabled

If you are willing to share logs to help troubleshooting, please mention it in your email and we will tell you how to export them and what scope is needed.

4. Account & Data Requests

If you need to:

Delete your account (if applicable)
Delete/export your personal data (where feasible)

Please email starcatservice9527@gmail.com. To protect your security, we may ask for necessary information to verify your identity.

5. Release Notes

To help you understand what’s changed, we recommend keeping recent release notes updated on this page or in the App Store description.